Liquor Licensing NSW

Our Privacy Policy

Regardless of whether we are legally compelled to uphold the requirements of the Privacy Act 1988 (Cth) we recognise and acknowledge the importance of your privacy and we are committed to protecting your personal information.

The key principles of the Privacy Act that we strive to uphold through our Privacy Policy includes:

  • recognising that the protection of the privacy of individuals is balanced with the interests of entities in carrying out their functions or activities; and
  • promoting responsible and transparent handling of personal information by entities.

About our privacy policy 

Our Privacy Policy facilitates fair handling of personal information, and identifies how we at Pyramid Liquor Licensing (Pyramid) collect, access, store and use personal information and applies to all your dealings with us, whether using the Pyramid website or by communicating with us in writing, including email, or in person.

By dealing with us, you are consenting to our use and disclosure of your personal information in the manner described in this Privacy Policy. Updates to our Privacy Policy will be published on our website.

What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

Information we collect

The type of personal information Pyramid may collect about you includes your name, address, telephone number, email address, the name of your employer, your job title, credit or debit card or other banking details, information provided during our interactions with you, and any other information that we reasonably need to collect and store to enable us to provide our services to you.  

We may collect personal information if you request us to provide you with advice or assistance, are involved in a matter that we are providing advice about, inquiring about or investigating, provide services to us, subscribe to our newsletter, participate in any of our webcasts, training sessions or seminars.

If you or your current or former employer requests us to make inquiries or investigate a matter that you are involved in or have knowledge of, then we may collect personal information about you.

If you are one of our suppliers or contractors, or one of their employees, we may collect your name, contact details and position in the organisation.

Why we collect information

Pyramid collects personal information to enable us to deliver our services to our clients.  

The way we collect information will normally make it clear why the information is being collected, or we will tell you at the time we are collecting information for you why it is being requested.  If it is not clear to you why we are collecting information, please contact us and ask for clarification.

What is sensitive information?

Sensitive information is personal information or an opinion about an individual’s:

  • racial or ethnic origin; or
  • political opinions; or
  • membership of a political association; or
  • religious beliefs or affiliations; or
  • philosophical beliefs; or
  • membership of a professional or trade association; or
  • membership of a trade union; or
  • sexual orientation or practices; or
  • criminal record;

Sensitive information also includes health information, genetic information and biometric information or templates.

Collecting sensitive information

We will not generally collect sensitive personal information unless it is for a lawful purpose and is absolutely necessary for us to be able to provide our services.

Using your personal information

We only collect and use your personal information in accordance with:

  • the purpose you provided it;
  • your consent; or
  • any lawful purpose.

Disclosing your personal information

We may disclose your personal information to employees, contractors and related entities who we engage to assist us in delivering our services or to facilitate the proper administration of our business.

We will always take reasonable precautions to ensure your privacy is protected, and that those third parties comply with their obligations under the Privacy Act to maintain the confidentiality of your personal information they obtain access to.  

We may also disclosure your personal information where it is reasonably required to protecting you, us or a third party from harm, as required by law or in accordance with any legitimate legal direction

We may also use your information to contact you about matters we feel would be of interest to you or that you may find useful or helpful.

Securing your personal information 

While Pyramid takes reasonable precautions to ensure personal information we hold about you is kept in a secure environment, we cannot guarantee the total security of all data transmission over the Internet and we do not accept liability for information that is transmitted over the Internet.

As soon as practicable after we gather or receive your personal information, we will cause it to be stored electronically using two forms of encryption including the common TSL standard for data in transit and encryption using 256-bit AES keys with all data at rest encrypted using 128-bit AES keys.

Our website may contain plug-ins or links to other sites and we do not accept responsibility for the content of, or the privacy practices or policies of, those sites.

Accessing your personal information 

You are entitled to access personal information we hold about you. You may also ask us to correct or update any inaccurate information we hold about you.

We may require a written request to enable us to provide you with your information to ensure that information remains secure and is not inadvertently disclosed to any third party.

We will not refuse access to your personal unless there is a legal basis for doing so and we will explain those reasons to you and we will attempt to provide your personal information within a reasonable time.

In rare cases we may ask you to pay a small fee to cover the costs of us retrieving and providing you with your information.

Dealing with complaints

Because your privacy is important to us, will make attempt to resolve any concerns you have arising from the collection, storage and use of your personal information.

If you have any concerns, please contact us in the first instance so we can attempt to resolve your concerns.

More information

Information about your privacy is available from the website of the Office of the Australian Information Commissioner at

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